Merchant Agreement

This Merchant / Partner Agreement (“Agreement”) is between your business (“you,” the “Business”) and LocalRun, a service operated by (“LocalRun”). You accept it when you check the box at sign-up. It works together with our Terms of Service and Privacy Policy.

1. Sign-up and approval

• You confirm that the information you give us is accurate and that you are authorized to sign up the Business.
• New businesses start as pending. While pending, the Business is not shown to customers, cannot receive orders, and receives no payouts.
• LocalRun reviews every sign-up and may approve or decline it at its discretion. We aim to respond within 1 business day and will text the phone number you provided.
• After approval you finish setup in your store hub (for example, sales tax, menu, hours, and payouts) before customers can order.

2. How the money works

• Your menu price. For each online order, you receive your menu price for the items sold, minus any discounts, coupons, or promotions you choose to offer. LocalRun does not pay for your discounts.
• LocalRun’s markup. LocalRun adds a markup to online prices (pickup and delivery may differ). LocalRun keeps that markup and pays card processing fees out of it. No commission is taken from your menu price.
• Delivery fees. When an order is small or far, the customer may pay a delivery fee. If you choose to cover part or all of delivery fees, that share is deducted from your payout for those orders.
• Tips on delivery orders go to the driver.
• Your own deliveries. If you send orders you took yourself (for example, from your register) to LocalRun drivers, LocalRun charges the delivery cost shown in your store hub for each run.
• Refunds. If an order is refunded because of a problem caused by the Business (for example, wrong or missing items or quality issues), the refunded amount may be deducted from your payouts.
• Online prices may be higher than your in-store prices. You agree not to tell customers otherwise.

3. Store hub plan and paid add-ons

• Store hub plan. The store hub (register, menu, team, scheduling, time clock, reports and related tools) costs $49 per month per location after a 14-day free trial that starts when your business is approved.
• Card on file. You must keep a valid card on file to use the store hub, including during the trial. By adding a card, you authorize LocalRun to charge it automatically each month for your store hub plan and any paid add-ons you turn on, until you cancel.
• When you’re charged. When your trial ends, we charge for the rest of that month. After that, charges are billed in advance on the 1st of each month. Partial months are prorated by day.
• Paid add-ons. Kitchen screens, the LocalRun Website, the AI phone line and other add-ons are billed at the prices shown in your store hub when you turn them on, and are charged to the same card.
• Plans priced by usage. Some add-ons are priced in tiers by how much you use them — for example, the Caller ID pop-up is priced by the number of calls to your store each month. The tiers and their prices are shown in your store hub before you turn the add-on on, along with your current count. Each month’s usage sets the next month’s tier automatically (up or down), and the tier and count are shown on your invoice. Turning the Caller ID pop-up off releases its phone number right away.
• Failed payments. If a charge fails, we’ll notify you. If it’s still unpaid after 7 days, LocalRun may pause the store hub, the register and paid add-ons until the balance is paid. Online ordering through LocalRun may continue while the store hub is paused.
• Cancelling. You can cancel the store hub plan or any add-on at any time. It stops at the end of the month already paid for. We don’t give refunds for partial months.
• Price changes. We’ll give you at least 30 days’ notice before changing what you pay. If you keep using the service after the change takes effect, you accept the new price.
• Taxes. Prices don’t include any taxes that may apply to these services.

4. Payouts

Payouts are made through Stripe to the business bank account you connect. You must complete Stripe’s onboarding (including identity and tax information) to receive payouts. Payouts are subject to Stripe’s terms and timing. LocalRun may hold payouts that are under review for suspected fraud, chargebacks, or a breach of this Agreement, and does not pay out to businesses that are pending, rejected, or suspended.

5. Your responsibilities

• Food safety and quality. You are solely responsible for the products you sell — their safety, quality, preparation, packaging, labeling, allergens, and accuracy of orders.
• Accurate menu and hours. Keep prices, items, and hours current, and mark items that are sold out.
• Licenses and law. Hold all permits and licenses your business needs, and follow applicable laws, including rules for age-restricted products.
• Taxes. You are responsible for your own taxes, including collecting and remitting sales tax on your sales, unless the law makes LocalRun the marketplace facilitator responsible for collecting and remitting sales tax on orders placed through LocalRun. You will confirm the sales tax rate for your location in your store hub.
• Handoff. Have orders ready around the quoted time and hand them to the assigned driver or customer.
• Treat drivers and customers respectfully. Drivers are independent contractors, not your employees or LocalRun’s.

6. What LocalRun does

LocalRun provides online ordering, dispatch to independent drivers, payment processing through its processors, and your store hub. We don’t guarantee a particular number of orders or that a driver will always be available.

7. Your name and menu

You allow LocalRun to display your business name, logo, photos, menu, and hours on LocalRun to promote and take orders for your business. You confirm you have the right to share them.

8. Suspension and termination

• You may stop using LocalRun at any time by contacting us; amounts owed for completed orders will still be paid out.
• LocalRun may decline, suspend, or remove a business at any time — for example, for food-safety or quality complaints, inaccurate menus, fraud, chargebacks, unpaid amounts, or a breach of this Agreement.

9. Liability

You agree to cover claims, losses, and costs (including reasonable legal fees) arising from your products, your business operations, or your breach of this Agreement. To the fullest extent allowed by law, LocalRun is not liable for indirect or consequential damages or lost profits, and its total liability under this Agreement is limited to the markup LocalRun earned on your orders in the three months before the claim.

10. General

This Agreement is governed by the laws of the State of Tennessee. We may update it by changing the “Last updated” date above and notifying you; continuing to accept orders after an update means you accept it. The version you accepted at sign-up is recorded on your account.

11. Contact